Resume Examples/Product Manager/Program Manager Resume
Surili SinghProgram Manager
  • 10.5 years of experience in Project/Program Management including end to end Software Development Life Cycle in Banking, Fintech, Procure to Pay, SAAS, third party integration and Finance domain (Total experience – 18 years and 10 months in multiple domains).

  • Well versed in managing cross functional team (Team size - 30 – 35) with parallel projects, Global initiatives, Relationship building and leading teams for successfully achieving Service Delivery/Targets within scope and budget.

  • Onsite visits to Dubai and Cairo for Requirement gathering and successful Project Implementation along with the training.

  • Experience in managing projects involving Java development, JIRA, MS Teams, MS Office, SQL (basic), Smartsheet and SharePoint to track data/progress.

  • PMP and CSM Certified. Extensive experience in Agile, waterfall Methodologies, Scrum, Sprints & Release planning, SDLC, virtual team management.

  • Received several awards & accolades for rendering consistent quality services and showcasing exemplary performance during the career span.

LocationNew Delhi
Connect

Experience

Chief ManagerSpice Money
Oct 2022 - Jun 2025

- Handled Agent on Board, Customer Care, Platform Experience, 3rd party integration, Banking, Marketing and Training, Travel, Spicepay and Credit LOB projects.
- Project Planning, Daily Scrum, Cross functional virtual team management and alignment, requirement gathering, capacity and sprint Planning, WBS, task allocation, milestone tracking and third party collaboration to make sure timely delivery.
- Managed cross functional team (size- 30 - 35) alignment including Java developers and testers during Agile sprints to utilize the capacity efficiently across multiple web/App projects. Worked closely with developers to define requirement, oversaw the full SDLC of multiple Java based projects within scope and budget, ensuring clear communication between technical and non-technical stakeholders.
- Collaboration with the Business stakeholders, understanding new requirements/change requests, facilitating all stakeholders meeting including compliance and technical team to spearhead the proper solution/architecture as per banking regulation and without any impact on current product to enhance user experience and business performance.
- Sprint planning for prioritized deliverables, shared detailed reports, prepare presentation/dashboards for QBR and daily/weekly updates for Management and stakeholders visibility on the progress.
- JIRA and repository maintenance/update for team to refer during scoping, solutioning, development, testing and deployment phase as well as for future reference.
- Identify any potential blockers and risks to be pre-prepared and mitigate, align the team and inform management.
- End to end Process Management including UAT testing/sign off from multiple stakeholders including compliance/AppSec, planning for Go to market activities, release planning, sprint retrospective, post Go live impact and performance monitoring based on reports/data for performance and further improvement.
- Worked closely with data engineering team for big query table addition for proper reporting and tracking of business progress and customer response.
- KT calls facilitation for cross functional knowledge and upon Project closure for teams to handle the tasks/operations smoothly.
- Ensure best practices for SDLC using Agile methodology for continuous improvement.
– Integration with Axis bank for PAN card, NSDL KO/Sub KO Ekyc integration, Fingpay Integration, MPIN addition, Agent on Board changes, App/Web update/new addition projects for enhanced Platform Experience.

Program Manager (Jan'18 – Aug'22 - Hyatt Account)Garg Data Information (Birchstreet)
Jan 2018 - Aug 2022
  • Project cycle and SDLC management, process standardization across the regions for Procure to pay SAAS based application deployment.

  • Led the successful integration of Smart sheet with Jira to streamline project/new enhancements tracking and improve real-time visibility into agile workflows.

  • Maintained custom Smart sheet dashboards pulling live data from Jira, enabling leadership to make data-driven decisions.

  • Corporate/Regional (US, EMEA) level coordination on new initiatives, change management, setting expectation and relationship building.

  • Conduct Monthly account health check calls and QBR for account overview and further improvement as needed. Reports sharing on account/projects progress.

  • Manage escalations and effectively utilize higher management for faster resolution.

  • Risk management, Internal/external coordination to minimize the gap and provide timely solution.

  • Requirement gathering for entire customer base across multiple regions. Cross Functional department/team collaboration to brainstorm on solution and make sure the customer's requirements are well understood and addressed.

  • Development life cycle management, UAT testing, phase wise deployment.

  • Handled multiple projects implementation, integration, new development, change requests in parallel for customer in different time zones (Asia, EMEA, US).

  • Collaboration with team on SOW preparation, finalization for any new enhancement and getting customer's sign off.

  • Conduct Training and Demo sessions as required by the customer.

  • Multiple Tracker management (Project Tracker, Pipeline tracker, Risk Register, Issue tracker, Enhancement, Priority list, Knowledgebase, Dashboard to show account status and Progress) and monthly/weekly reporting for internal/external stakeholder's visibility and to streamline the account.

  • Supporting the teams with agile/waterfall ways of working to ensure product development and deployments follow clear processes, strong documentation and governance.

  • Acted as single point of contact for delivery and an advocate between the Service delivery and customer.

  • Projects Handled – Procure to pay SAAS based application implementation in Hyatt Hotels (India, EMEA, US), Integration between Birchstreet and Hyatt's iScala system for vendor feed, invoice feed, Supplier and user creation, New RFQ module, Inventory solution, Recipe costing Management.

Project Implementation Manager (Dec'14 – till Dec'17 – Hilton and Hyatt Account)Garg Data Information (Birchstreet)
Dec 2014 - Dec 2017
  • Managed critical and multiple projects in parallel with appropriate prioritization.

  • Created project plan per scope, internal team alignment, check technical feasibility with the stakeholders and find any gaps to be addressed within stipulated timeline and budget.

  • Client Data validation and correction for implementation. Worked on PL SQL extensively to cross check on data implemented, issues reported to help the customer.

  • End to end project timeline management and alignment of cross functional team members including development, implementation, integration, training and support.

  • Feedback gathering for better user experience on current platform, get the best solution via brainstorming with the team, moving into development, perform UAT before code release and planning of deployments without impacting the existing functionality.

  • Risk management and escalate to management on roadblocks as needed. Projects tracking in smart sheet and JIRA.

  • Weekly/Monthly calls with the regional team on Project status, progress, account health check, issues to be addressed and to discuss upcoming deployment, change request and pipeline. Share status report with all the stakeholders.

  • Onsite visit for requirement gathering and Training.

Assistant Manager-Business DevelopmentCyber Futuristics India
Jun 2014 - Dec 2014
  • Lead generation via cold calling and online platforms.

  • Negotiated contracts and collaborated for timely implementations.

  • Monitored performance reports to assess opportunities.

Business Development ConsultantCampus EAI Consortium
Apr 2013 - May 2014
  • Generated leads and facilitated conference calls to understand client needs (Australia/US). Send business proposal/SOW and made sure to do timely follow-up for conversion.

  • Achieved individual sales targets and converted opportunities.

Senior Quality AnalystI-energizer Services Ltd., NOIDA
Sep 2010 - Feb 2013
  • Managed team of 3 quality analysts.

  • Call quality monitoring, Final Certifications for the trainees, conducted training sessions, maintained quality reports and facilitated feedback for continuous improvement.

Sr. Customer Service ExecutiveI-energizer Services Ltd., NOIDA
Jul 2006 - Aug 2010
  • Worked on target-based lead generation for the US outbound B2B market.

  • Worked as SME, on floor support, New Hire support and got promoted via IJP as QA.

Education

Bachelor in ScienceKanpur University
Jan 2002 - Dec 2002
12th in ScienceU.P. Board
Jan 1999 - Dec 1999
10th in ScienceU.P. Board
Jan 1997 - Dec 1997

Projects

Integration with Axis bank for PAN card, NSDL KO/Sub KO Ekyc integration, Fingpay Integration, MPIN addition, Agent on Board changes, App/Web update/new addition projects for enhanced Platform Experience.
Procure to pay SAAS based application implementation in Hyatt Hotels (India, EMEA, US), Integration between Birchstreet and Hyatt's iScala system for vendor feed, invoice feed, Supplier and user creation, New RFQ module, Inventory solution, Recipe costing Management.

Achievements

  • Received several awards & accolades for rendering consistent quality services and showcasing exemplary performance during the career span.
  • Received Rajyapal Award in Scout/Guide activity.

Skills & Tools

Project ManagementProgram ManagementSoftware Development Life CycleBankingFintechProcure to PaySAASThird Party IntegrationFinanceCross Functional Team ManagementGlobal InitiativesRelationship BuildingService DeliveryJavaJIRAMS TeamsMS OfficeSQLSmartsheetSharePointPMPCSMAgileWaterfall MethodologiesScrumSprintsRelease PlanningSDLCVirtual Team ManagementRequirement GatheringCapacity PlanningWBSTask AllocationMilestone TrackingComplianceAppSecGo to MarketSprint RetrospectivePerformance MonitoringBig QueryKT CallsProcess StandardizationChange ManagementAccount Health CheckQBREscalations ManagementRisk ManagementUAT TestingPhase Wise DeploymentSOW PreparationTrainingDemo SessionsPipeline ManagementRisk RegisterIssue TrackingKnowledgebase ManagementGovernanceDocumentationDelivery ManagementPL SQLLead GenerationCold CallingNegotiationSales TargetsQuality AnalysisTraining SessionsFeedback FacilitationUS Outbound B2B MarketSMEOn Floor SupportNew Hire Support

Certifications

PMP (Certified Project Management Professional)Aug 2021 - Aug 2021
Certified Scrum Master (CSM®)Aug 2021 - Aug 2021
Six Sigma Green BeltJan 2011 - Dec 2011
Indian Statistical Institute, New Delhi
Rajyapal Award in Scout/Guide activity

Interests

Member of college cultural group in KVM College (Kanpur).Participated in Martial Arts (Green Belt) competitions in college.
Product Manager

Program Manager Resume

18yr exp
Blue

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