Resume Examples/Product Manager/Product Manager

Andrew

Summary

Product Manager with seven years of experience driving innovation in FinTech, Logistics, and Travel sectors; led cross-functional teams to develop user-focused products that increased user satisfaction by 15% and reduced ticket closure time by 30%. Achieved promotions for outstanding contributions within short timeframes; recognized for enhancing operational efficiency through automation projects that saved over 10 hours weekly. Proficient in SQL and Python for data-driven decision-making.

Skills

Product StrategyUser ResearchUX/UI OptimisationRoadmap DevelopmentCross-Functional CollaborationJiraGenerative AILarge Language Models (LLMs)RAGPrompt EngineeringPaaSPythonPandasNumpyTensorFlowSQLData Analytics & Visualization

Experience

FlixBusFeb 2025 - Present
Product Manager
  • Integrated multi-agentic frameworks (CrewAI, LangGraph) to automate complex workflows, cutting manual efforts by ~50%.

  • Led GenAI strategy for ASR & CX automation, with a roadmap projected to capture 15% new market share in BFSI & Healthcare.

  • Shipped a no-code PaaS, cutting chatbot development time by 80%+ and targeting 1,000 users in the first 6 months.

  • Boosted multilingual ASR accuracy by 30% through deep model integration, iterative tuning cycles, and systematic post-launch performance optimisation.

  • Owned lifecycle of 3 AI products, increasing engagement 25% and feature adoption 40% via focused GTM execution.

  • Integrated multi-agent frameworks, automating workflows and reducing manual effort by ~50%.

  • Increased NLU accuracy by 18% by restructuring core training data pipelines and fully standardizing evaluation workflows.

  • Raised activation rate by 35% through a redesigned onboarding flow and carefully crafted contextual nudges for first-time users.

  • Cut implementation time by 45% by introducing reusable prompt patterns and scalable modular AI components for client projects..

  • Improved upsell conversion by 20% by unifying ASR + GenAI capabilities into a cohesive CX automation suite with stronger client-facing value propositions.

FloshipJul 2022 - Jan 2025
  • Implemented data-driven adjustments within app logic which boosted route effectiveness measurably; this resulted not only in a notable drop of about 100 unproductive vehicle minutes per week but also enhanced driver utilization ratios.

  • Led the optimization of the Marshal App, reducing vehicle entry/exit time by 95% from 3 minutes to 15 seconds, saving over 100 hours monthly across 40 hubs.

  • Integrated real-time data from Marshal App into dashboards, reducing reporting time by ~15% and improving decision-making accuracy.

  • Delivered the CE App, reducing issue resolution time by 30%, saving 50+ man-hours weekly, and improving user satisfaction by 15%.

  • Integrated payment solutions, reducing transaction failures by 20%, and increasing user retention and experience satisfaction.

  • Developed a user-friendly B2C application that simplified charging hub searches; and included personalized recommendations, enhancing user experience metrics across demographics.

  • Elevated retention rates by 10% and improved satisfaction for 8,000+ users through usability enhancements and personalized recommendations.

RappitNov 2020 - Jun 2022
Associate Product Manager
  • Coordinated efforts with cross-functional teams to automate key refurbishing tasks within existing frameworks; realized substantial enhancements involving turnaround times decreasing from three hours per vehicle to just thirty minutes each week.

  • Created efficient job cart system, reducing inspector dependency and manual efforts, resulting in a time savings of over 10 hours weekly.

AllOJul 2019 - Oct 2020
Senior Product Analyst
  • Devised targeted strategies, increasing ad revenue from ₹10 million to ₹25 million per month through collaboration with finance and marketing teams, achieving 150% growth within six months.

  • Reduced TAT for onboarding riders from 3 days to 1.5 days by fully digitizing the process, improving integration by 50%.

  • Refined app design using analytics insights, increasing average session duration by 15 minutes and driving higher engagement.

FortoJun 2017 - Jun 2019
Product Analyst
  • Decreased 32% MoM churn rate by identifying target user segments using clustering and optimizing the customer service processes.

  • Facilitated the reimbursement of auto-identified wrong debits from Toll Plazas which is 2+ million per month across the country.

  • Saved ~1.5k man-hours/month by automating and standardizing the 30+ data pipelines across stakeholders for user escalations.

Strategic Initiatives & Cross-Functional Leadership
  • Automated 30+ data pipelines, saving ~1,500+ man-hours/month across operations, customer support & reconciliation teams.

  • Reduced monthly churn by 32% by forecasting customer activity and designing targeted interventions for high-volatility user segments.

  • Brought down call waiting time from 7 minutes → 1.5 minutes by building a churn-based prioritization algorithm for support queues.

Education

Technical University of Berlin (TU Berlin)Aug 2013 - Apr 2017
B. Tech Field of Study
Product Manager

Product Manager

9yr exp
Blue

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